Reference

Your Rights and Our Policy Commitments

These legal terms set out how itdtoto handles your account, your data, and your access to the platform — including how payments via DANA, OVO, and GoPay interact with your account rights.

Account TermsData & PrivacyDANA, OVO, GoPay PolicyAccess by Eligible RegionContact Rights
itdtoto Your Rights and Our Policy Commitments
HOW WE HANDLE THIS

Data, Security and Account Control

We want you to know exactly what happens to your information and how your account is protected. These four areas are where most legal questions land, so we have spelled out our approach for each one.

Data Handling and Storage

Personal details and wallet records — including DANA, OVO, GoPay transaction logs — are stored on secured servers. We do not sell account data to third parties under any condition.

Cookie and Session Policy

We use session cookies to keep your account active and analytics cookies to improve page performance. You can manage cookie preferences through your browser settings at any time.

Account Security and Access

Account login is protected by OTP verification tied to your registered mobile number. Any change to wallet details — DANA, OVO, or GoPay — triggers a secondary verification step.

Requesting Changes to Your Data

You can request a copy of the data we hold, ask us to correct inaccuracies, or submit a deletion request via email or live chat. We aim to respond within the period set by applicable local rules.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under these terms, a dispute over an account action, or a request to access or delete your data, our support team handles legal queries through the channels below. Response times vary by channel; for formal written requests, the email path is the most documented route.

Live Chat Support Open the chat widget from any page inside your account. Use this channel for quick policy questions or to start a formal data-access request with a reference number.
Email for Formal Requests Send written legal queries, data deletion requests, or account-dispute notices to our support email. We log every submission and reply with a case reference.
Account Help Centre The Help Centre inside your account dashboard covers common policy topics — wallet verification, account holds, and what triggers a review — without needing to contact support.

Common Legal Questions About Your Account

These are the questions we get most often about account rights, data, and policy. If yours is not here, contact us through live chat or email with your account reference ready.

Availability depends on local law and eligible regions. If access is permitted where you are located, these terms apply in full from the moment your account is created.

We retain transaction timestamps, amounts, and wallet identifiers for each payment method. This data is held for the period required under our retention policy and can be requested by you at any time.

Submit your request via the support email with your registered account details. We log every submission and send your data summary to the email address on file.

Yes. Send a deletion request through live chat or email. Some data may be retained where local legal obligations require it, but we will confirm exactly what is removed and what must be kept.

We update the version date on this page whenever terms change. Continued use of your account after a revision date means you accept the updated terms. We notify you via your registered contact where required.

Raise the dispute through the email channel so it is formally logged with a case reference. Include your account ID, the action in question, and the date it occurred for the fastest resolution path.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.