Reference

How itdtoto Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you open an account, make a deposit via DANA, OVO, or GoPay, and use our platform — and what we do with it.

Account data protectionDANA, OVO, GoPay wallet privacyYour right to request data accessCookie and session handlingClear data retention policy
itdtoto How itdtoto Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have a question about how we handle your data, want to correct account information, or need to submit a data deletion request, our support team can handle it directly. You don't need a lawyer — just your registered account details and a clear description of your request.

Team online

Live Chat

Reach our account support team through the live chat on itdtoto. Confirm your registered email and wallet type — DANA, OVO, or GoPay — so we can locate your record quickly.

Email Support

Send data requests or privacy concerns to our support email listed on the contact page. Include your account ID and describe the specific data you're asking about.

Account Settings

Some personal details — like your registered mobile number or linked wallet — can be updated directly from your account settings page without contacting support.

DATA HANDLING STANDARDS

How We Protect and Manage Your Data

We apply encryption at the account and transaction layer. Your login sessions are protected by OTP verification tied to your registered mobile number, and wallet transaction references from DANA, OVO, and GoPay are stored in isolated records separate from your login credentials. We keep your data only as long as your account is active or as required by applicable law — after that, records are anonymised or deleted on a rolling schedule.

Cookies and Sessions

We use session cookies to keep you logged in and preference cookies to remember your settings. You can clear cookies at any time from your browser, though this will log you out of your account.

Account Security Layer

Every login is verified via OTP sent to your registered number. Suspicious sessions — new device, unfamiliar location — trigger an additional verification step before access is granted.

Data Retention Schedule

Active account data is retained while your account remains open. Closed or inactive accounts are subject to anonymisation after the retention window required under applicable local law expires.

Your Right to Access

You can request a full export of the personal data we hold about you. Submit the request through live chat or email, and we'll process it in line with applicable data-access rules for your eligible region.

Common Questions About Your Privacy on itdtoto

These are the questions we get most often about data, cookies, wallets, and account rights. If your question isn't here, our live chat team can give you a direct answer.

We collect your name, email, registered mobile number, and device/session data. If you deposit via DANA, OVO, or GoPay, we also store the transaction reference for account reconciliation — not your wallet login credentials.

We share data only with payment processors handling DANA, OVO, and GoPay transactions, fraud-detection services, and where local law in Indonesia requires disclosure. We do not sell your information to advertisers or third-party marketers.

Yes. Contact us via live chat or email with your account ID and we'll prepare a data export. Processing time depends on your eligible region's applicable data-access requirements.

Submit a deletion request through our support email or live chat. We'll close your account and anonymise your records after the mandatory retention period under applicable law has passed.

We use session cookies for login continuity and preference cookies for account settings. You can disable cookies in your browser settings at any time, but doing so will end your active session and may affect site functionality.

We store only the transaction reference number your wallet provider sends us — enough to match a deposit to your account. Your wallet PIN, login, and balance details are never accessed or stored by us.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.